Air Canada ups its game at Pearson with brand new facilities

Air Canada ups its game at Pearson with brand new facilities

For Travelweek by Travelweek Group

TORONTO — There’s nothing more comforting or more convenient than a coffee shop, which is why Air Canada has recreated its very own at Toronto Pearson International Airport

Opening this morning in Terminal 1’s domestic gate area, the brand new Air Canada Café is the first of its kind by any airline in North America, offering premium customers a wide selection of specialty coffees, beverages and grab & go items. The entire concept, from its décor to its menu, has been designed with speed and convenience in mind.

Located across from Gate D20, which is often used for Air Canada’s departures to Montreal and Ottawa, the Café was first conceptualized to alleviate traffic in the upstairs Maple Leaf Lounge. Speaking exclusively with Travelweek, Andrew Yiu, Vice President of Product at Air Canada, said that the airline had two choices: to build a second lounge that would mimic the one it already had, or to develop a completely new concept.

“We started looking at the clientele that were flying mostly on domestic flights, who we believe fly more often,” he said. “They like to spend as little time at the airport as possible while at the same time, when they do have time they want to be able to sit down, have a place to charge their phones, do some work and get a bite to eat. So we started getting inspired by coffee shops.”

Available to Business class passengers, those who hold Elite 50 and above status and Star Alliance Gold members, the 109-seat Air Canada Café includes a Barista Station for freshly squeezed orange juice, a wide selection of Lavazza Coffee and Cold Brew, cold brew mocktails and specialty hot drinks. There’s also a self-serve station featuring Greenhouse Juice products such as kombuchas, cold-press juices and other non-alcoholic beverages, Lindt truffle chocolates, OKA fine cheese and Gouter premium pastries.

And as the Café caters to Air Canada’s premium customers and business travellers, it also offers complimentary Wi-Fi and access to over 7,000 digital newspapers and magazines in partnership with PressReader.

“We want to be best in class in customer experience for our customers, it doesn’t matter segment you’re in – Premium, Economy or Premium Economy,” said Yiu. “We’re spending a lot of time developing training for our frontline staff to help us deliver the product. We can always get better and we always strive for consistency.”

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